This policy applies to Maxsa subscription and credit-pack purchases. Contact support@maxsa.ai from your account email if you need help with a charge or generation.
01Refund eligibility
For a monthly or annual subscription purchase, you may request a refund within three days of payment if no more than 50 credits from that purchase have been used. A request must identify the relevant purchase so it can be reviewed.
For a one-time credit pack, you may request a refund within three days only if that pack is entirely unused. Partly or fully used packs normally will not qualify. Trial credits have no cash value and cannot be refunded.
Duplicate charges, charges made in error and paid services that were not supplied will be reviewed separately. Mandatory consumer rights take priority over these eligibility limits.
02A failed generation is different from a refund
The credit system reserves the quoted amount before generation and returns it when the task reaches a failed state without delivering a result. A temporary queue or status delay does not necessarily mean the generation has failed.
Making another variation after a successful result is a new generation, even if you prefer a different creative direction. If an output is missing, corrupted or unusable because of a technical issue, contact support with the task details for review. If submission cannot be confirmed, credits remain reserved while support checks the original request to avoid duplicate charges.
03How to request help
Email support@maxsa.ai from your account email and include:
- Your account email and order reference, if a purchase exists.
- The purchase date, amount and plan or pack.
- A short reason for the request and the task identifier for a generation problem.
- A relevant screenshot, with private information removed.
Do not include full payment card numbers, passwords, sign-in codes or API keys. A request is not approved until you receive confirmation.
04Review and processing
Approved refunds are returned to the original payment method. The time for funds to appear will depend on the payment provider and bank; we will share the status after review. Credits corresponding to a refunded purchase cannot remain available for use.
Maxsa does not add a separate refund processing fee. Your bank or payment provider may apply its own currency conversion rules.
05Cancellation and unused credits
Cancel before your next renewal through Manage billing to stop future charges. Cancellation alone does not request a refund for the current period. Plan credits expire at each monthly refresh and do not roll over. For an annual subscription cancelled at period end, monthly allowances continue for the remaining paid months. One-time packs stay valid for 12 months. Cancellation does not automatically produce a full or prorated refund; any refund request follows the eligibility rules above.
06Your rights and policy updates
This policy does not limit non-excludable rights under applicable consumer law. The effective date is shown above. For any billing question, contact support@maxsa.ai.